Privacy policy

This Privacy Policy explains how Loja da Cleópatra ("Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from lojacleopatra.myshopify.com (the “Site”) or interact with us in any other way (collectively, the “Services”).

By using our Services, you agree to the collection and use of your personal information as described in this Policy. If you do not agree, please do not use the Services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will always be posted on this page with the new “Last updated” date.

What Information We Collect and How We Use It

🔹 Information You Provide Directly:

  • Contact details: name, email, phone number, and address.

  • Order details: products purchased, shipping and billing addresses, payment info.

  • Account data: username, password, security questions.

  • Messages: any information you send to us through customer support.

🔹 Information We Automatically Collect:

We use cookies and similar technologies to gather:

  • IP address, device type, browser type.

  • Pages viewed, actions taken, and navigation patterns.

🔹 Information from Third Parties:

We may collect data from:

  • Shopify, which powers our store.

  • Payment processors (e.g., Stripe, Mercado Pago).

  • Marketing and analytics platforms.

How We Use Your Personal Information

  • To Fulfill Orders: Process transactions, provide products/services, handle shipping and returns.

  • Customer Support: Respond to inquiries, provide help, improve user experience.

  • Marketing: Send promotional emails or ads. You can opt out anytime.

  • Security: Detect and prevent fraud, unauthorized access, or other harmful activity.

Cookies

We use cookies to:

  • Improve site performance and functionality.

  • Understand user behavior.

  • Tailor advertising and content.

You can manage or disable cookies through your browser settings, but doing so may limit some features. Learn more at https://www.shopify.com/legal/cookies.

Sharing Your Information

We may share your personal information with:

Type of Data Shared With
Contact and order info Shopify, payment gateways, shipping carriers
Usage and analytics data Marketing and analytics partners
Geolocation (via IP) Ad platforms

We do not sell your personal data. We only share it with trusted partners for business purposes.

Third-Party Links

Our Site may include links to external websites (e.g., social media platforms). We are not responsible for their content, privacy practices, or security. We encourage you to review their privacy policies.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe your child has shared data with us, please contact us for deletion.

Data Security and Retention

We implement security measures to protect your data. However, no method is 100% secure. Please keep your login details safe and do not share them.

We retain your personal information only as long as needed to:

  • Provide our services.

  • Comply with legal obligations.

  • Resolve disputes.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing your personal data.

  • Requesting correction or deletion.

  • Objecting to or restricting processing.

  • Receiving a copy (data portability).

  • Withdrawing consent.

You can exercise your rights by contacting us (see below). We may need to verify your identity before responding.

International Users

Your personal data may be stored and processed outside your country, including in the United States and Canada (where Shopify and other partners operate). We use standard contractual clauses when required to ensure data protection.

Contact Us

If you have any questions, concerns, or privacy-related requests, contact us at:

📧 Email: support@lojacleopatra.com
📍 Business Address: [Insert your physical business address if applicable]

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